FAQ’s

Breakfast
  • What if I have to check out before breakfast starts
    • We offer to-go bags for our early risers–you can pick up one of these bags at the front desk upon your early departure from the hotel.
  • What time is breakfast?
    • Breakfast is served daily on Level M1 from 6:30 am to 9:30 am, Monday through Friday and on Saturdays, Sundays and Holidays it is extended to 10:00 am.
  • What do you serve at breakfast?
    • We have a variety of hot and cold items including our famous hot cinnamon rolls, scrambled eggs, cheese omelets, sausage, bacon, biscuits and gravy, cereal, yogurt, oatmeal, muffins, bagels, fruit, toast, European Roast coffee, tea and multiple juice varieties.
Business Center
  • Do you have a business center?
    • Yes, we have three dedicated computers equipped with HSIA and printer. If you need to make copies or send faxes just ask one of the associates at the front desk and it would be their pleasure to assist you. These services are free for all in-house guests or IHG Rewards members.
Packages
  • How can I send a package to myself/guest at your hotel?
    • Yes, on the shipping label put the name of the recipient and in parenthesis (Guest). Please send it to 1430 7th Ave Ste B, San Diego CA 92101. We will hold the package and give it to the guest at check in. If they are in-house we will notify them as soon as possible.
Parking
  • Do you have parking available at your hotel?
    • Yes, parking is $16.00 per night for hotel guests.
  • Do we have in and out privileges?
    • Yes
  • What is the clearance in your garage?
    • 6 feet, 5 inches. Extra long vehicles not recommended.
  • I have a large truck and it won’t fit, where can I park?
    • We have additional limited parking across the street, also for $16.00 per night.
Pets
  • Are pets allowed?
    • No, pets are not allowed.
Pool
  • Is your pool heated?
    • Yes, the temperature is set from 82 to 84 degrees year-round.
  • What are the hours of operation
    • The pool operates from 9am to 10pm.
Public Transportation
  • What trolley station is closest to the hotel?
    • The Fifth Ave station is closest. It is three short blocks from the hotel. It runs along both the blue line and orange line.
  • How much is the trolley?
    • The tickets for the trolley can be purchased for $5 for the day pass, which includes all day fare for bus and trolley.
Shuttle Service
  • What time does your shuttle run?
    • Shuttle Service hours are from 4:30am – 9:30pm.
  • Do we have to call for the shuttle or does it make a continuous loop?
    • Yes, you do have to call the front desk and request for a shuttle. It takes approximately 15 minutes for the shuttle to pick you up from your location.
  • Does your shuttle say Holiday Inn Express?
    • Yes, it’s a white van, vinyl wrapped with our Holiday Inn Express San Diego Downtown logo.
  • How many does your shuttle seat?
    • 10 passengers plus luggage

    A day in advance before your expected time of departure is recommended.
    We have a taxi stand outside the hotel for Yellow Cabs exclusively. If there is no cab available please inform the front desk and one will be called right away.

  • Where does your shuttle go?
    • The complimentary shuttle services the San Diego Airport, Cruise ship Terminal, B Street Pier, Amtrak Station, Balboa Park and San Diego Zoo.
  • How do we schedule shuttles to and from the hotel?
    • Contact the hotel front desk to reserve any shuttle trips.
  • How far in advance should I book the shuttle leaving from the hotel?
    • A day in advance before your expected time of departure is recommended.
Smoking
  • Is smoking allowed?
    • No, this hotel is 100% NON smoking.
Taxis
  • Do you use a certain taxi service?
    • We have a taxi stand outside the hotel for Yellow Cabs exclusively. If there is no cab available please inform the front desk and one will be called right away.
Tours
  • How do you book a tour!
    • Depending on the tour company you use, there are three stops where you can board.*
      *Outside the hotel for extended tours of San Diego
      *Horton Plaza Shopping Center for San Diego City Tours
      *Seaport Village for Seal Tours
      There is a tour bus loading zone right In front of the hotel for easy pick up and drop off