We recently stayed at the Holiday Inn Express on 7th Avenue (from December 8th-December 12th) and we just wanted convey our thanks for the wonderful holiday experience! All the staff were friendly and very helpful! Take care,
Shierley Chelliah and Family.
A million “thank you’s” to you and all of our dear friends and family a the Holiday Inn Express Sand Diego Downtown, from the American Society of Aviation Artists!. I say “friends and family” because many of the ASAA members commented on the friendliness of the staff, the smiles and hospitality, the casual feel through conversation and service, and the overall hometown experience we were given.
Form the very first conversation I had with you, Collin, I knew the Holiday Inn Express San Diego Downtown was the perfect place for our organization to hold our 24th Annual Art Forum Every need was met with warmth and assurance that all would go well. The Cypress room served as a perfect “family room” for our group as we comfortably displayed our art for the week. It then was transformed day by day to meet our needs. I was nearly in joyful tears on Wednesday morning when I saw the wonderful transformation of the room into a classroom setting; how carefully your staff treated the art and the poster boards in the rearranging of the room. I can still hear the gasps as the members entered the Cypress room on Saturday when they saw their home for the week transform into an elegant banquet room. It was the perfect touch to a wonderful week. Hats off to your entire staff for the special care they put into this monumental task.
You have a tremendous staff of individuals to with, Collin, and we appreciate every one of them. Anisa’s smile and bubbly personality was welcoming and kind. Paula was my anchor during the week, going over logistical issues on the spot. She too, like you, had an answer for everything, and it was the right answer every time. Shanica was a ray of sunshine that took over beautifully for Paula for the weekend events. Liz did a wonderful job, tending bar for our hospitality room. I hope she enjoyed spending time with our crazy bunch.
The food was more and more delicious as the week progressed! We could not have been in better hands under the professional care of the Indigo Café. Tiffany was always smiling and quick to help. Gretchen mad e the most wonderful recommendations for each menu, and was at my beck and call for event to event. Bob was wonderful in taking care of us at the bar, and was a tremendous help when I needed a distinct voice to say, “Last call for drinks!’ – a voice that commanded respect!
I wish I could personally thank you everyone who helped us for the week – Martha at the front desk was lovely, as well as the others that served at the front desk around the clock. And those work in housekeeping, again, treated us like were part of the family.
My recommendation to the board in our organization was to repeat our visit to San Diego in the future, based first and foremost on the wonderful treatment we received at the Holiday Inn Express San Dieg Downtown. But I didn’t even need to make the recommendation – the board already felt the same way.
Thank you again, and we hope our next forum in San Diego will not be too far in the future.
Best to you,
Executive Secretary, ASAA
American Society of Aviation Artists
I just wanted to take a moment to let you know how pleased we were with our recent stay at your location. We received excellent service from the moment we arrived, (midge?) and it continued thru at all levels of our stay. The room was clean, your breakfast service was above what we expected and we even enjoyed your cookie services. Overall, we were very pleased. I don’t feel like great service or forming real ” connections” with people gets recognized as often as it should, but I felt compelled to let you know how happy we were. Keep up the fabulous service, and let your front desk team know how much “connecting” with them meant to our family.
I just wanted to take a minute to let you know about our hotel stay from March 19-21. I just have to tell you this is by far the best service we have received from any hotel. Our family has been fortunate enough to stay at some of the nicest hotels in the country including The Beverly Hills Hilton, Waldorf Astoria, just to mention a few. Everyone was extremely nice from the front desk to housekeeping. The shuttle driver, I believe his name is Amid?? was very nice as well. From the card and candy we found on our bed, to the nice room, to the speedy checkout. Everything was done in a first class fashion. When we return to San Diego, I will not hesitate to stay there again.
Robert H. Martinez